Return Policy

At Kimsha Wear, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

• Return Window: Items can be returned within 15 days of delivery.
• Condition Requirements: All returned items must be in new, unused condition with tags attached and original packaging included. We cannot accept items that show signs of wear, washing, or damage.
• Non-Returnable Items: Custom-made or personalized items are non-refundable unless there is a manufacturing defect.
• Return Process:
  1. Contact our customer service team at [email or phone] to initiate your return.
  2. Once approved, ship your item(s) back to the address provided. Please note, customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
  3. Upon receipt and inspection of the returned item(s), we will issue a refund or store credit as requested.

We appreciate your understanding and cooperation! If you have any questions about our return policy, feel free to reach out.

Kimsha Wear Footwear Return Policy

At Kimsha Wear, we stand behind our products with a 100% Satisfaction Guarantee and a hassle-free Free Returns Policy.

Return Guidelines:

• Eligibility for Refund: If you or your customer are not completely satisfied with your purchase, you are eligible for a full refund.
• Condition Requirements: To qualify for a refund, shoes must be returned in pristine, unworn condition within 30 days of receiving the package.
• How to Initiate a Return:
  1. Contact our customer service team to request a refund and confirm the return shipping address.
  2. Once approved, a delivery company will collect your package at no cost to you or your customer.

Shipping Information:

• Shoes are shipped internationally via UPS, DHL, or FedEx.
• Delivery times range from 3 to 8 business days, depending on your city and country.
• Shipments to the EU, UK, CAN, and USA are free of charge.

Important Note:

• For shipments outside the EU, custom taxes may apply, ranging from 3% to 10% of the total purchase value. These fees are the recipient’s responsibility and are due upon receipt of the product.

If you have any questions or concerns about our return policy or shipping process, please don’t hesitate to reach out.

Thank you for choosing Kimsha Wear!